Account & Data Deletion
Any school administrator can request permanent deletion of their school's ShuleTop account and all associated data — staff accounts, student records, exam results, attendance history, fee and financial records, and message logs.
This is irreversible. Because a school account holds records shared by many staff, students, and guardians, deletion is handled as a reviewed request rather than an instant, one-tap action — this protects your school from accidental or unauthorized deletion of years of records.
How to request deletion
Option 1 — from inside the app: Sign in, open the user menu (top-right avatar), and choose "Delete Account / Data." This opens this same page with your school pre-identified, ready to submit.
Option 2 — by email: Send a request from the email address registered as your school's admin account to:
Please include your school's name and the admin email used to sign up, so we can verify the request.
What gets deleted
- All staff and admin accounts belonging to the school
- All student records, exam results, attendance, and timetable data
- All fee, payment, and expense records
- All message/SMS logs sent through the platform
Timeline
- We verify the request comes from an authorized school administrator (usually within 2 business days).
- We confirm the scope of deletion with you by email.
- Data is permanently deleted within 30 days of confirmation, and we notify you once complete.
See our full Privacy Policy for more on how we handle data before a deletion request.